Types of Training

ILT:  The West at Home training environment provides our agents the opportunity to train at home through Instructor Led Training (ILT) where agents have a set training schedule in a real-time virtual classroom setting that offers more socialization with their peers and the opportunity to develop relationships with those they work with! In addition – and depending on the project, we also offer a self-paced, computer-aided training opportunity to our agents!

CBT: Depending on project, the West At Home training environment also offers self-paced, computer-aided training to our agents! This is known as Computer Based Training (CBT). CBT is web based, with a series of modules that must be completed in sequence. CBT is self paced and provides agents a specific window-timeframe to complete each module. Quizzes are presented after each module and require a minimum passing score, prior to completing the next module. CBT requires trainees to be responsible for completion of training in the allotted timeframes, successfully pass each module and attend any required webinar sessions. CBT is completed virtually from the privacy of our agent’s homes, similar to the ILT environment (without the instructor lead training portion).